Express ProductsCustomer Support Advisor - Blackpool
Glasdon UK Limited is part of the Glasdon Group with companies in the UK, France and the United States. We are a market leader in the design, marketing, and supply of environmental and safety products. Driven by a commitment to innovation and excellence, we deliver high-quality solutions that support a cleaner, safer environment.
To provide high-quality customer support within the Environmental Products division by responding to customer enquiries, preparing quotations, processing orders, and supporting the sales function to ensure excellent customer satisfaction and commercial success.
Responsibilities
Key Tasks
- Respond to customer enquiries via email and telephone, with a primary focus on email communication.
- Prepare and issue accurate product quotations to customers.
- Answer customer queries regarding stock availability, delivery schedules, account details, and production status.
- Process and manage sales orders using the in-house order processing system.
- Resolve customer complaints by working collaboratively with internal departments.
- Provide basic technical support and product guidance to customers.
- Support external sales representatives with quotations, order processing, and administrative tasks.
- Follow up with prospective customers to confirm receipt of quotations or product literature and offer further assistance prior to order placement.
Key Objectives
- Deliver timely and accurate responses to customer enquiries in line with agreed service level expectations.
- Maintain a high level of customer satisfaction through clear communication and effective issue resolution.
- Actively contribute to the achievement of team sales targets by identifying upselling opportunities.
- Ensure all sales orders are processed accurately to minimise errors, delays, and rework.
- Support the sales team in achieving quarterly and annual sales targets through effective customer follow-up and administrative support.
The above lists are not exhaustive and may evolve with the role and business needs.
Key Facts
Title: Customer Support Advisor
Location: Blackpool, Lancashire
Position: Full Time, Permanent
Hours: Monday to Friday, 9:00am – 5:00pm. 30-minute lunch break.
The Glasdon Group Limited is an equal opportunities employer.
Please note, this position does not offer visa sponsorship.
What we can offer you:
- Competitive starting salary.
- 33 days paid holiday (rising to 38 with service).
- Flexible holiday booking in 30-minute blocks.
- Buy/sell up to 5 days holiday annually.
- Performance bonuses.
- Final salary pension scheme (after 2 years).
- NEST pension scheme (from 3 months).
- Life insurance (after 2 years).
- Private health insurance (after 1 year).
- Health cashback plan.
- Sick pay scheme.
- Employee Assistance Programme (EAP).
- Compassionate leave.
- Relocation support loans.
- Long service awards.
- Subsidised on-site café and social space.
- Free on-site parking.
- Special occasion gifts.
- Cycle to Work scheme.
- On-site gym and changing facilities.
- Team building activities.
- Hybrid work opportunities (upon completion of training).
- Company events.
- EV charging points (at cost).
- Paid charity days and fundraising events.
- Social activities.
- Career progression opportunities.
- Skills development and professional study support.
- Comprehensive training programmes.
- Company paid uniform.
Ideal Candidate
Essential Skills & Attributes
- Strong verbal and written communication skills.
- Previous experience in a customer service or sales-related environment.
- Confident, professional, and customer-focused approach.
- Excellent organisational, administrative, and time management skills.
- High attention to detail and accuracy.
- Ability to problem-solve and work effectively under pressure.
- Strong IT skills, including proficiency in Microsoft Office applications.
- Willingness to learn and develop within the role.
- Ability to work effectively as part of a team.
Desirable
- Experience using CRM systems or sales order processing software.
- Experience providing basic technical or product support.
- Commercial awareness within a sales-driven environment.
- Experience working with external sales teams.
Benefits and Rewards
